WeHelp - Ticket Support System - Marwa El-Manawy for web solutions

WeHelp - Ticket Support System

WeHelp - Ticket Support System

PHP Scripts PHP Scripts
WeHelp - Ticket Support System

Overview

WeHelp is a PHP system developed to offer your clients a great user experience, Clients can search for FAQS that added by admin, if they don’t get any result they can submit new Tickets or Bug Reports and keep in touch with you or your Agents. Also, when the support is done and a ticket is closed and give it priority. WeHelp is built on believing that serving better to your customers is key to leading in now day markets. By providing professional support to your customers rapidly you can build trust of customer which again most vital part of success. For this purpose, we build powerful support ticket management platform which allows you to manage all tickets with multiple ticket status as per requirements.

Demo

Check this page out for more details on demo:

Front-End Demo Here !


Back-End Demo Here:

Admin Panel Account: http://elmanawy.info/demo/wehelp/admin
Email: admin@wehelp.com
Password: 123456

Features

Security

Totally secured system (SQL injection, XSS, CSRF)

Built on powerful CodeIgniter Framework that has been tried and tested by millions of developers.

Passwords are encrypted using PHPass library to make sure your data is safe.

User & Registration System

Users can register for an account using the quick and easy register Popup.

Login System comes with a Forgotten Password, to allow users to reset their password via email.

Clients

Any register user can login/ forget password.

Having awesome profile include member information and his tickets.

Mange or update his information in profile settings (country, name, username, gender, user profile, ...).

Clients can easily submit ticket by creating an account.

Client submit a ticket with (subject, message, attachment file).

Receiving E-mail for each ticket reply with respective ticket status.

Client Search for his problem in knowledge base section.

Contact with support using contact form and contact information.

Admin Panel

Flexible control panel system with full options.

Only admin role can login admin panel.

Change website settings(name, logo, favicon, timezone, site description,...).

Change website SEO settings (meta keywords, meta description).

Change Contact information (email, phone,...).

Manage Members (Edit, Delete, Add and view member information) and change their member role (Regular member, admin).

Create unlimited departments for articles and manage it(add, edit, delete, view).

Create unlimited articles for common problems and mange it (add, edit, delete, view).

Mange tickets and reply on it, mange the status otherwise closed or open and priority of it (hight, low, medium).

Totally with this admin panel can manage and control every thing appear in website with full option.

Trendy website interface included.

Home page with

Awesome slider.

All departments of Knowledge base

latest Articles added

Search are for articles

Area for submit a ticket

Single page for every department with its articles

Single page for search result

Single awesome page for article with more details, related articles and latest articles added.

Custom print page for article.

User Profile included all details about client and his tickets.

Contact form to make your client reach you easily.

Login/ register/ forget password modal.

Other Features

DISQUS tool integrated to allow you comment on article. Read documentation to now how to add it in your website

Awesome template email for new reply and forget password

E-mail for each ticket reply with respective ticket status

Build trust base of your customers by helping them quickly and thoroughly

Serve better your customers with minimum time-span

One place for all common problems

Easy to install and usability(without any coding knowledge needed).

Awesome Design for Website and admin panel

Fully Responsive for Website and admin panel

Clean Code with hight performance.

Easy Customization

Friendly with SEO.

High performance.

More features will coming up.

Versions

Version 1.5 - (Released: 02 December 2018):
1- Admin receive an email for new tickets and tickets replies.
2- You can attach pdf file in tickets.
-- Check Documentation for changing files.

Version 1.4.1 - (Released: 25 November 2018):
1- Adding created option in user module.

Version 1.4 – (Released: 08 November 2018):
1- Creating Note option for administrators when they are replying on tickets, This notes appear to administrators only.
2- Last reply on each ticket to make administrators and client filter they tickets and reply, you need to run this query "ALTER TABLE `tickets` ADD COLUMN `last_reply` DATETIME NULL AFTER `important`;".
3- Send Email Library Dynamically
--You can check documentation to show which files is changed

Version 1.3.2 – (Released: 1 November 2018):
1- TextEdotir allow different functionality with XSS "read documentation carefully to install it".

Version 1.3.1 – (Released: 31 October 2018):
1- Update UX for Responsive.

Version 1.3 – (Released: 28 October 2018):
1- Fixing Security issue.
2- Delete Conformation alert before delete record for each admin panel module.

Version 1.2 – (Released: 23 October 2018):
1- Update Ux for website
2- Fix contact form bug

Version 1.1 – (Released: 22 October 2018):
1- SSL Support.
2- Cut Images URL from(logo & favicon) Database. (You also need to replace view files).
3- Fix Responsive Bug.

Version 1.0 –(Released: 19 October 2018):
- Initial Version

Regular License $ 14

  • Free and extended support
  • Future product updates
  • No transaction fees
  • Quality checked by Envato
  • Lowest price guarantee
Buy Now
38 Total Sales

Last Update 15 Dec, 2018

Created 18 Oct, 2018